Returns & Refunds

Effective Date: [2024/09/24]

Thank you for shopping at Huixin Metal Tools. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Returns & Refunds policy below.

1. Return Eligibility
You may return most items within 30 days of receiving your order for a full refund or exchange, provided they are in their original condition and packaging. The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale

2. How to Initiate a Return
To initiate a return, please contact our customer service team:

• Phone: +86 21 5065 1416
• Email: [email protected]

Please provide your order number and a brief description of the issue.

3. Return Shipping
For eligible returns:

• If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping costs.
• For all other returns, you will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

4. Refund Processing
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original payment method.

5. Exchanges
If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. If the new item is of greater value, you may be required to pay the difference.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us
If you have any questions or need assistance with your return, please reach out to us:

• Phone: +86 21 5065 1416
• Email: [email protected]
• Address: No. 4099, Yang Gaonan Road, Pudong New Area, Shanghai, China

Thank you for shopping with us at Huixin Metal Tools. We appreciate your business!